Delivery & Refund Policy
Delivery of Goods

1. Delivery of the Goods shall be made to the address specified by the Buyer in its order.

2. I Kitch Sdn Bhd has the right at any time to sub-contract all or any of its obligations for the sale/delivery of the Goods to any other party as it may from time to time decide without giving notice of the same to the Buyer.

3. Date quoted for delivery of the Goods are approximate only and delays may occur. The time for delivery shall not be of the essence, and I Kitch Sdn Bhd shall not be liable for any delay in delivery or performance howsoever caused.

4. When order is confirmed, it will be processed & shipped out within 2-3 working days. Buyer will receive a notification email together with tracking details.



Return, Refund and Replacement of Goods

1. All Goods sold on the Platform is covered under the I Kitch Sdn Bhd 7 Days Easy Returns depending on the Goods sold. Buyer may initiate the returns process by communicating with I Kitch Sdn Bhd through the Platform.

2. Buyer shall ensure that the purchased Goods is returned to I Kitch Sdn Bhd or Seller within 7 calendar days from the date buyer received the goods.

3. Buyer may only apply for return/replacement of the purchased Goods under the following circumstances:
  • Goods delivered to Buyer is defective.
  • Goods delivered to Buyer is damaged during delivery.
  • Goods delivered to Buyer does not match the agreed specification (e.g. wrong size, colour, etc.) stipulated in the order and Such other circumstances which may be prescribed by I Kitch Sdn Bhd on the Platform.
4. Return goods must be sent to below address:

I Kitch Sdn Bhd
No. 2, Jalan TBC 9, Taman Bukit Cheng, 75250 Melaka, Malaysia.
Tel: 06 - 288 5882

 
5. In event that Buyer is unable to resolve the dispute, I Kitch Sdn Bhd reserves the right to suggest and implement an appropriate resolution at its sole discretion.
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